Accessibility Statement

Last Updated: August 15, 2024

Accessibility Commitment

We are committed to ensuring the accessibility of all Etix Octave properties, including our website and apps, and believe content should be available and accessible to the broadest possible audience, regardless of ability. We take pride in the active and continuous efforts our teams make to ensure all patrons are able to utilize our software.

To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that our products are accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.

Due to changes in technology and the constant improvements we make to our products and services, we view accessibility as an ongoing effort. Our products are regularly tested to verify compliance. We ask that, when possible, visitors view our site on the most current version of their selected browser, and install all app updates expeditiously.

Assistance and Feedback

Despite our very best efforts to provide products that are accessible to the broadest possible audience, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. We are continually improving our accessibility, adding, updating, improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility following technological advancements.

If you have difficulty accessing our site or need assistance accessing the information or services provided therein, please contact our Customer Support Team. For those who are deaf or hard of hearing, or who do not use voice channels to communicate, please contact us via email or via 711 or other relay service. Live support is available during normal business hours, Monday through Saturday 9 am to 8 pm Eastern time and Sunday 12 pm to 8 pm Eastern time.

Customer Support Form

Customer Support Phone 1-800-514-3849

Linked Sites

Etix Octave websites and apps may contain links to approved vendor and partner websites, or other informational sites. As these links are provided for your convenience, you should access them at your own risk. Because Etix does not own or control content on these linked sites, we are unable to guarantee their accessibility.